MetaTravelers Privacy Policy
If you have any question surrounding our privacy policy, please send us an email at [email protected] with the headline “Privacy Policy Inquiry”. Thank you!
MetaTravelers does not and will not sell or share your personal data with 3rd parties and only will use data as necessary for selling/shipping product and/or to send you updates that you request as part of our newsletter (if you opt in). Our website is designed for adults. We do not purposely collect or maintain information on our website from children under the age of 13, and no part of our website is structured to attract anyone under the age of 13.
Your privacy is important. All individuals accessing this website have the following rights:
- You have the right to know and access data we collect about you
- You have the right to request deletion of data we have about you
- You have the right to correction and updates of data we have about you
- You have the right to opt-out of data collection
- You have the right to restrict processing of your data
We honor these rights to you without discrimination of any kind for asserting your privacy rights.
As privacy laws change, we will update this notice to comply. Please visit this privacy notice webpage for updates.
Our Commitment to Security of your Information
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All data that we collect is stored in the United States and Canada. If you live in a different country and ship to that country, we will transfer data about you and your purchases to the appropriate government agencies and shipping companies as needed to send your products. Any payment information you provide is sent directly to the payment processor and we do not hold that information on file. We do not transmit, store, or have access to your complete payment information at any time. Although we do take appropriate steps to protect your data, we can’t guarantee the security of information transmitted to us.
Data We Collect
We collect Personal Data in a variety of contexts. The Personal Data that we collect about a specific individual will depend on, for example, our relationship or interaction with that individual. During the past 12 months, we have collected the following categories of Personal Data.
Personal Identifiers — Contact details such as first name, last name, mailing address, email address, phone number, and/or payment information.
Commercial Purchase Information — Purchase information, such as the products and services obtained and transaction histories you have with us.
Internet Info — Internet or online information such as browser information, IP address, and information regarding interaction with our websites, or advertisements.
Preferences — Inferences based on information about an individual to create a summary about, for example, an individual’s preferences and characteristics and products you may want in the future.
Geolocation data and address – (example for shipping).
Electronic, or similar information (e.g., customer service emails and communication).
Why We Collect Personal Data and How We Use It
The purposes for which we collect and use Personal Data depend on, among other things, our relationship or interaction with a specific individual. The table below lists the purposes for which we collect and use Personal Data in different contexts.
Purposes for Collection and Use Examples
Provide and manage products and services, marketing, address verification, payment processing, fraud detection and prevention, email services, shipping services, and to comply with policies, procedures, and contractual obligations, Support the ongoing management and maintenance of our sites, products and services including to provide online access, customer service, account logging
To support our everyday operations, including to legal, and compliance requirements, marketing, address verification, payment processing, fraud detection and prevention, email services, To support the ongoing management and maintenance of our sites, products and services including to provide online access, customer service, account logging shipping services, and to comply with policies, procedures, and contractual obligations. To help manage, and develop our business to support the ongoing management and maintenance of our sites, products and services including to provide online access, customer service, account logging, marketing, address verification, payment processing, fraud detection and prevention, email services, shipping service, and to comply with policies, procedures, and contractual obligations.
Personal Data Sources
The sources from which we collect Personal Data depend on, among other things, our interaction with a specific individual. The information below lists the categories of sources from which we collect Personal Data in different contexts.
From an individual directly, or others acting on their behalf, such as when a product is purchased for another person through electronic (e.g., website, social media) sources.
Companies or organizations that provide data to support activities such as fraud prevention. Examples may include internet service providers, shipping providers, packaging providers, social networks, operating systems and platforms, advertising networks, and data analytics providers.
Outside companies or organizations from whom we collect Personal Data as part of providing products and services, completing transactions, supporting our everyday operations, or business management and development. Examples include companies or organizations to whom we provide products or services to or payment processors.
Public records or widely available sources, including information that are made available by federal, state, or local government entities. (Used for address and shipping verification, fraud detection).
Categories of 3rd Parties and Disclosure of Personal Data
The categories of third parties to whom we disclose Personal Data about a specific individual depend on, among other things, our relationship or interaction with the specific individual. Any company that receives Personal Data from us must already comply with current data privacy laws and/or sign a data processing agreement. During the past 12 months, we have disclosed for our business purposes the categories of Personal Data listed above to the following categories of third parties:
Outside companies or organizations, including our MetaTravelers service providers subject to appropriate confidentiality and use restrictions, to whom we disclose Personal Data as part of providing products and services, completing transactions, supporting our everyday operations, or business management and development. Examples may include internet service providers, operating systems and platforms, and data analytics providers; companies or organizations to whom we provide products or services.
Outside companies or organizations, in connection with routine or required reporting, including government required reporting.
Advertising networks / marketing networks.
Government entities, including law enforcement where and if required.
The table below shows, for each Personal Data category we have collected, the categories of third parties to whom we disclosed for our business purposes information from that Personal Data category. The table below contains briefer descriptions of the categories of Personal Data and third parties. The full descriptions of the categories of Personal Data and third parties are available above.
Personal Data Type
Third Party Category to Whom We Disclosed Personal Data
Personal Information
Outside organizations in connection with providing products and services, completing transactions, supporting our everyday operations, or business management and development.
Personal Identifiers
Outside organizations in connection with providing products and services, completing transactions, supporting our everyday operations, or business management and development.
Government agencies where and as required.
Outside entities in connection with routine or required reporting, where and as required.
Representatives of California residents, where and as required.
Purchase Information
Outside organizations in connection with providing products and services, completing transactions, shipping, processing payments, supporting our everyday operations, or business management and development.
Internet or Online Information
Outside organizations in connection with providing products and services, completing transactions, supporting our everyday operations, or business management and development.
Geolocation Data
Outside organizations in connection with providing products and services, completing transactions, supporting our everyday operations, or business management and development.
Audio and Visual Information
For example, call center for customer service.
Inferences
Where applicable.
How You Can Access or Correct Your Information
You can access and update all your personally identifiable information that we have collected by emailing [email protected] found on this website. To protect your privacy and security, we take reasonable steps to verify your identity before granting access or making corrections.
How to Opt-Out of the Sale of Your Personal Information
MetaTravelers does not sell (as “sell” is traditionally defined) your personal information. That is, we do not provide your name, phone number, address, email address or other personally identifiable information to third parties in exchange for money. But under some privacy laws (including the California CCPA), sharing information for advertising purposes may be considered a “sale” of “personal information.” In addition, we have no actual knowledge that we have sold personal data of individuals 15 years of age or younger. We provide a way for you to opt out of advertising – please email us at [email protected]
How Cookies and Pixels work on Our Website
A cookie is a small string of text that a website (or online service) stores on a user’s browser. It saves data on your browser about your visit to our site or other sites.
Pixels (also known as “web beacons”) are one-pixel transparent images located on web pages or messages. They may track whether you have opened web pages or messages. Pixels may rely on cookies to work, so turning off cookies can impair them. But even if you turn off cookies, pixels can still detect a web page visit.
When you visit our websites, we may collect information from you automatically through cookies, pixels, or similar technology.
We use 2 primary categories of cookies:
Optional cookies: These cookies are used to help us analyze and evaluate the performance of our website, as well as provide personalized advertisements on third party websites.
Strictly necessary cookies: These cookies are required for site functionality and are used for features like the shopping cart.
You may opt out of optional cookies by changing your cookie settings. If you disallow all cookies through your browser, our website will not function properly. To manage your cookies, visit Cookies Settings.
For further information about browser cookies, visit “All About Cookies” guide.
Data Requests
Privacy and data protection laws apply to much of the Personal Data that we collect, use, and disclose. When these laws apply, Personal Data may be exempt from, or outside the scope of, Access Requests and Deletion Requests. For example, we will not provide the Personal Data about another individual where doing so would adversely affect the data privacy rights of that individual. As another example, we will not delete Personal Data when it is necessary to maintain that Personal Data to comply with a legal, or compliance business obligation.
How to Make A Request
You may make a data request by:
Contacting us through email at [email protected] with the email headline (data request)
To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you designate an authorized agent to make a request, we may require you to provide the authorized agent written permission to do so, and for access and deletion requests, we may require you to verify your own identity directly with us.
Privacy Policies of other websites
Our website may contain links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
How to Contact Us
Should you have other questions or concerns about these privacy policies, contact us by emailing us at [email protected]
Thank you for using our website!